Help guide
Reviewing and approving a change
When a change is ready, Site Star shows it to you before anything goes live. You can approve it right from your activity, or open it for the full details. Nothing changes on your site until you say so.
These three all reach the same Site Star agent, and it does the same thing whichever you pick. Use whatever's in reach.
- Site Star dashboardThe message box on the My Site screen, once you're signed in to the dashboard.
- TextText your site's number from a phone it knows. Photos come through.
- EmailEmail your site's address. Attachments come through.
- Your own AI assistant Different setup, same result. Connect Claude or another assistant to your site once, then ask it from the chat you already use, and it acts on your site for you. Set it up
Find the change that's ready
When a change is ready, Site Star tells you on the channel you used to ask.
Ask Site Star
- What's waiting on me?
Or do it yourself in the Site Star dashboard
When a change is ready, it appears in your activity on the My Site screen as an Update marked Ready for review. Everything you need to decide is right on that entry.
Preview it before you decide
Ask Site Star
- Send me the preview link for the hours change
Or do it yourself in the Site Star dashboard
Click Preview this update to see the change right there. You have a few ways to look:
- Open larger shows it in a bigger view.
- Open in new tab opens the full preview in its own tab.
- Reload refreshes it if you need to.
This is a preview of your site with the change applied. It is not live, and your current site is untouched. The preview opens on its own, with nothing to sign into.
Approve it
Ask Site Star
- Looks good, publish it
- Approve the Saturday hours change
Or do it yourself in the Site Star dashboard
Happy with it? You have two ways to approve:
- Right from your activity: click Approve and publish.
- Want the full details first? Click Open update to open the change, look over its summary and status, then click Approve in the Your review panel.
Either way, approving applies the update to your site.
Or request changes
Ask Site Star
- Not quite. Make the Saturday hours bold and move them above the weekday hours.
- The photo is too dark, use the other one I sent
Or do it yourself in the Site Star dashboard
Want something different? Click Request changes. A note box opens asking "What should change?", tell Site Star what you'd like adjusted (a note is required so it gets it right), and send it.
The update goes back to Site Star and comes back revised for you to review again. You can go back and forth as many times as you need.
Watch it go live
Once you approve, you don't have to do anything else. The status carries the update the rest of the way:
- Approved — applying Site Star is applying your update.
- On its way live The update is being released.
- Live The change is live on your site.
If you sent it back instead, you'll see Being revised until it returns as ready for review again.
Your review history
Every decision is recorded on the change under Review history, so you can always see what was approved or sent back, and any notes you left.
Choose how changes go live
Whether changes wait for your approval is up to you:
- On (the default) — every finished update waits on a preview for your approval, the flow this guide describes, before anything publishes.
- Off — updates are published on their own as soon as they pass our internal review, and you're told when they're live. You'll see them in your activity as Publishing automatically, with no approve button.
On is "nothing goes live without me." Off is "Site Star handles everything." Pick whichever matches how hands-on you want to be, and change it any time.
Ask Site Star
- Publish changes automatically from now on
- I want to approve every change again
Or do it yourself in the Site Star dashboard
The switch lives under Settings → Approvals, called Approve changes before they go live.
Make an exception for one request
You can decide per request too. When you create a request, tick the box to make it the exception to your setting — publish this one without your approval, or, on a site that publishes automatically, hold this one for your approval. On the request page, Approve before it goes live does the same for a request already in progress.
Ask Site Star
- Just do it, I don't need to see it
- Actually, I want to approve the hours change before it goes live
Or do it yourself in the Site Star dashboard
Say so about a specific request and Site Star records it. It never decides that on its own.
Either way, a change you've sent back with Request changes is never published automatically until it comes back revised.
Related
Need to send a new request? See requesting a change. New to Site Star? Start with getting started. Or get in touch, usually the same business day.