Help guide
Your account and billing
Your details, your plan, and your payment all live in one place. Your plan and payment are handled through a secure billing portal, so you can change or cancel whenever you need to.
There's nothing to set up here. Your billing starts automatically when you go live, which is covered in getting started. This guide is for managing your plan once it's running.
These three all reach the same Site Star agent, and it does the same thing whichever you pick. Use whatever's in reach.
- Site Star dashboardThe message box on My Site, once you're signed in.
- TextText your site's number from a phone it knows. Photos come through.
- EmailEmail your site's address. Attachments come through.
- Your own AI assistant Different setup, same result. Connect Claude or another assistant to your site once, then ask it from the chat you already use, and it acts on your site for you. Set it up
Questions about your bill
Anything about a charge, an invoice, or your plan can be asked like anything else. Billing questions go to a real person on the Site Star team, who replies on the same channel.
Ask Site Star
- I have a question about last month's charge
- When does my plan renew?
Or do it yourself in the Site Star dashboard
Your site's own plan, payment status, and renewal date are under that site's Settings → Billing, called Plan and billing. Your account's plan and payment are in the steps below.
Open your account settings
- Click your avatar in the top corner to open the account menu.
- Click Profile.
- You land on the Account Settings page.
The page has four parts: Personal Information, Account Settings, Subscription, and Account Details.
Update your details
In the Personal Information section, edit your name and contact details, then save. Your notification preferences are in your settings too, so you control how Site Star reaches you.
Change your plan or payment
Find the Subscription section. Click Manage Plan to open the secure billing portal, where you can update your payment method or change your plan.
The Subscription section also shows your Current Plan and your Account Status at a glance.
Cancel or resubscribe
To cancel, open Manage Plan and cancel in the billing portal. Afterward, the Subscription section shows what happened:
- A Cancelled badge appears on your plan.
- Cancels On shows the date your plan ends. Your site keeps running until then.
- Changed your mind? Click Resubscribe.
If you cancel, you keep the site, the content, and the domain.
Account billing vs. per-site billing
The steps above cover your account, your details and the payment method behind your plan. Each site also has its own Billing section, in that site's Settings, called Plan and billing. It shows that one site's plan, payment status, and renewal date, and it links back to your account billing with an Account billing link.
Related
New to Site Star? Start with getting started. Want to make a change to your site? See requesting a change. Or get in touch, usually the same business day.