Help guide
Notifications
Your site can keep more people in the loop than just you. Site contacts are the people who receive updates from your site, and the people allowed to send it requests by email or text, like a business partner or your office manager.
These three all reach the same Site Star agent, and it does the same thing whichever you pick. Use whatever's in reach.
- Site Star dashboardThe message box on the My Site screen, once you're signed in to the dashboard.
- TextText your site's number from a phone it knows. Photos come through.
- EmailEmail your site's address. Attachments come through.
- Your own AI assistant Different setup, same result. Connect Claude or another assistant to your site once, then ask it from the chat you already use, and it acts on your site for you. Set it up
Add a contact
A contact is an email address, a phone number, or both, plus a name if you like. Phone numbers need the + and country code, like +18447707986. As the account owner, you can always email the site yourself, with no setup.
Ask Site Star Not supported yet
Site Star can't do this one for you yet. Check back soon; for now, the steps below do it in the Site Star dashboard.
Or do it yourself in the Site Star dashboard
Make sure you're on the Website tab, then open Settings in the sidebar and click Site basics. The Site contacts list is there:
Click Add contact and enter their details. Each contact shows in the list with a summary of what they get and can do, and you can Edit or Remove them any time.
What each permission means
Every contact has four switches, so each person gets exactly what's useful to them and nothing more:
- Gets notifications — alerts and form messages, so they hear when something needs attention or a lead comes in.
- Gets reports — the weekly email about how the site is doing.
- Can email the website — they can send change requests to your site's email address, just like you do.
- Can text the website — messages from their phone number can start a conversation with the site, so they can request changes by text.
Notifications and reports
Ask Site Star
- Send the weekly report to Sam as well
- Stop sending form messages to Priya
- Who gets notifications from my site?
Or do it yourself in the Site Star dashboard
In the Site contacts list, click Edit next to the contact and switch Gets notifications or Gets reports.
Emailing and texting the website
Ask Site Star Not supported yet
Site Star can't do this one for you yet. Check back soon; for now, the steps below do it in the Site Star dashboard.
Or do it yourself in the Site Star dashboard
In the Site contacts list, click Edit next to the contact and switch Can email the website or Can text the website.
If a contact's emails to the site aren't arriving, see why emails must be verified below — or just get in touch and Site Star will sort it out.
Why emails must be verified
When you email your site, you're giving it instructions — swap this photo, update those hours. Anyone can type your address into the "From" line of an email, so before Site Star acts on a message it checks that your email provider has vouched for it. A message that can't be verified is set aside, and if it came from one of your site contacts, that person gets a short reply explaining why.
What "verified" means
Email providers vouch for the mail they send in two standard ways: SPF (a record on your domain listing who may send for it) and DKIM (a signature your provider adds to each message). Site Star accepts a message when either one checks out for your own domain. If you send from a Gmail, Outlook.com, Yahoo, or iCloud address, this is already done for you. If you send from your own domain, like you@yourbusiness.com, your provider usually has a one-page setup for it.
If your emails aren't getting through
- Google Workspace — Admin console → Apps → Google Workspace → Gmail → Authenticate email. Turn on DKIM and add the record it gives you to your domain's DNS.
- Microsoft 365 — Microsoft Defender portal → Email & collaboration → Policies & rules → Threat policies → Email authentication settings → DKIM. Enable it for your domain and add the two CNAME records it shows. Until then, Microsoft signs your mail as yourbusiness.onmicrosoft.com, which doesn't count as yours.
- Other providers (GoDaddy, Zoho, IONOS, and the like) — search your provider's help for "DKIM". The steps are always the same shape: turn it on, copy a DNS record to your domain.
- Forwarding — if your mail passes through another address before it reaches the site, the checks often break on the way. Send from the account directly.
Not sure what any of that means? Get in touch and Site Star will set it up with you.
Related
Your visitor-facing channels: see live chat and texting. For how requests work once they're sent, see requesting a change. Or get in touch, usually the same business day.